Returns Policy

For any undamaged product, please contact us via email at hello@shoponyourdoostep.com so that we can assist.

You may return an item together with its included accessories and original packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return (unless they are faulty): [Personalised items].